Car Shipping
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Moving FAQ'S

Moving Resources
“I don’t hesitate to say 'Car Shipping!!' when someone asks me if I know a good transport company. Everyone is friendly, courteous and above all, professional."

Megan Buell
Connell Nissan

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1) Always on time when promised.

2) Friendly and helpful.

3) Quick to resolve problems.

4) Great to work with.

Wes Harris
Diritos Brothers Saab

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"Fantastic service. I've been shipping cars for 20 years and Car Shipping has the most reliable service and fastest shipping I've ever had."

Rick Beel
Innovative Sales
and Leasing

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When do I call a moving company?

The answer is simple, the earlier, the better. Even though the van assignment will not not be made until right before your move, it's wise to give Car Shipping anywhere from four to six week's notice. The more time you give us, the greater chance we have to meet your delivery schedule needs.

We at Car Shipping,will do our best to comply with your prefered dates. You will be notified as soon as possible if your loading date wont work

Do I need an estimate?

A Car Shipping agent can make a pre-move survey of your possessions to be transported. This survey is required to determine the cost of your move and the amount of van space your require. Your Car Shipping moving agent will compute the cost and provide a written Estimate/Order for Service. An accurate estimate cannot be calculated without a visual survey. The estimate is free of charge.

Bear in mind that this estimate is only a guideline.

What is a binding estimate?

A binding estimate or binding cost of service gives the the precise cost of the move based on the services requested or deemed necessary at the time of the estimate. If additional services are requested or required the total cost will increase. Binding estimates are valid for the time period specified, up to 60 days.

If you add items to be moved or require additional services, such as packing, between the time of the estimate and the time of your move, there will be additional charges. An addendum specifying these additional charges will be prepared for your signature.

If you are interested in obtaining a binding estimate, please discuss it with your Car Shipping representative.

When is the best time to move?

Summer is always the busiest time for moving companies and you may want to avoid that if possible. Other things to think about and avoid are the end of the month, year and anywhere around a holiday. Theses are the heaviest demands on vans, equipment and personnel during these periods.

However, Car Shipping believes you should move when it is most convenient for you. Factors involved in the decision may include:

  • whether the move must be made immediately
  • moving children during the school term
  • separation of the family while the move is under way

If the move can be scheduled for a time when vans and trained personnel are more readily available, we'll be better able to meet your preferred delivery schedule.

How long does it take to move?

It depends on many things; time of year, weather conditions, size of your shipment, time required to load and unload, and the direction and distance your shipment all come into play.

Moving vans are not build around your possessions. Trucks seem to be either too large or too small. It is often necessary for two or more shipments to be loaded on the same van. Each shipment is carefully sectioned off from the others.

With the help of our computer dispatching system, pickup and delivery dates are scheduled according to the origins and destinations of individual shipments on the van, as well as shipment weight.

How does Car Shipping determine what my move will cost?

Unless you have been given a binding estimate, the exact cost of your move will be set after your shipment has been loaded and weighed. If additional services are requested after loading and weighing, sometimes additional charges can occur. Basic transportation charges depend on the actual weight of your goods and the distance they will travel. The total cost will include these transportation costs, any charges for Full-Value Coverage or Depreciated Coverage, plus charges for any "accessorial" services (such as packing and unpacking) performed by the Car Shipping representative at your request. These charges are based on "tariff" rate schedules.

What is a tariff?

This is the list of rules, regulations, available services and resulting charges used by all motor carriers which provide interstate transportation of household goods. The tariffs are published by each household goods motor carrier and include its various services. The tariffs are available for your inspection upon request.

How and when should I pay?

Tariff provisions require that all charges be paid before your shipment is unloaded at destination (unless prior arrangements have been made for later billing).

Payment for your Car Shipping shipment can be: cash, traveler's check, money order or cashier's check. In addition, the American Express® Card, DiscoverSM Card, Visa® or MasterCard® can be used to pay for interstate moves only, with advance approval required prior to loading (unless other billing arrangements have been made). Personal checks are not accepted.

All payment forms apply to both binding and non-binding estimates.

If you have received a non-binding estimate and your actual moving costs exceed the estimate, you will be required to pay no more than 110% of the estimated cost at delivery. Should your actual costs exceed the estimate by more than 10%, you will be given 30 days after delivery to pay the amount over 110%.

Payment of estimated charges plus 10% does not apply if goods are delivered into storage. If storage at destination (storage-in-transit) is necessary, all transportation charges must be paid at time of delivery of the shipment to the warehouse. You will then be assessed storage charges based on the applicable rates set forth in our tariff.

Am I protected against loss or damage while my goods are in transit?

Yes, but you do have options. The cost depends on the Car Shipping "valuation" program you choose – There can be Full-Value Coverage or Released Rate Liability (60 cents per pound per article).

The valuation option you select determines the basis upon which any claim will be adjusted and establishes the maximum liability of Car Shipping. The liability of Car Shipping for loss or damage is based upon Car Shipping’s tariffs, as well as federal laws and regulations, and has certain limitations and exclusions. Valuation is not insurance; it is simply a tariff-based level of motor carrier liability. If you desire insurance, you should consult your insurance company representative about available insurance coverages, because Car Shipping does not offer insurance.

Can Car Shipping temporarily store my possessions?

If you are can't take possession of your new residence or if timing is an issue, you can store at a local Car Shipping warehouse. Car Shipping representatives can provide safe storage for a price.


Will my furnishings remain clean?

Car Shipping protects your upholstered furniture with ClearGuardSM, a clear plastic material, before they are wrapped with furniture pads.

Do my appliances need special attention?

Most refrigerators, washers, dryers, and other electrical or mechanical appliances require special servicing to ensure before and after transport. Any moving parts such as motors, washer drums, and ice makers should be securely for shipment. Gas appliances need to be serviced and disconnected prior to your move. All this is your responsibility

Can I pack my china, glass and crystal?

Most people prefer to have their household possessions, especially fragile items to be professionally packed by a moving company. But, if you decide to pack these items yourself, remember that the basic principles of good packing include wrapping the items individually, providing plenty of cushioning and making sure of a firm pack.

Can I pack my clothes in a chest or dresser drawers?

Lightweight clothing such as sweaters, shirts, blouses, and lingerie – may be left in the drawers. Avoid fill drawers with heavy items such as books and DVDs, which can damage the piece of furniture during transit. Be careful NOT to leave fragile items, money, jewelry, watches or other valuables in the drawers, as well as anything that might spill or leak.

Can I move my frozen foods?

Frozen foods can be moved, but only under specific, limited conditions. Be sure to discuss this with your Car Shipping representative.

Can I move jewelry and other valuables?

Items of extraordinary value such as jewelry, money, photographs, antiques and stamp collections can be included in your shipment, provided you notify your Car Shipping representative of these items before packing or moving day. However, we strongly recommend that you carry irreplaceable and expensive articles with you, or make other arrangements for their transport.

In the moving industry, items worth more than $100 per pound are considered to be articles of "extraordinary" value.

Can I move my pet?

Pets cannot be carried on the moving van. Dogs, cats, canaries and parakeets can usually be transported in the family car. If this isn't convenient, your Car Shipping representative will be glad to suggest alternate ways to ship your pets safely.

Tips For Moving

If you have decided to do the work yourself and save some money on movers, or if you are moving your items into a self-storage unit, then you will need to know how to load the moving van.

How to Load a Truck:

The most important thing to remember is to make sure that you have enough help to do the job. Not having the manpower will make the job twice as hard and will also take twice as long. Extra help is a good idea, especially if you have large furniture to contend with.

Pack It Up Right:

Your moving boxes should be packed tight. But not too tight where they too heavy to carry. Empty space can mean disaster when you are talking about valuables because they can become damaged by shifting in transit. Filling space will ensure items will not be crushed if you stack them on top of one another.

Finally, protect your furniture from the damage of moisture, dirt, or punctures with stretch-wrap; including your couches, chairs, mattresses, etc. Wrapping your furniture will not only ensure that they will be protected, but will also make it easier to pack tight without being damaged. The less trips the better.

Loading It:

First, load your items in the front. This will make the fit tighter. next, stack your items from the floor to the ceiling with heavier items on the bottom and lighter items on the top. Don't be afraid to disassemble pieces to make them easier to load and ultimately conserve space. Sofas and some other pieces can be placed on their ends to achieve a tightly loaded truck. Be sure pack things next to items that will not cause damage. For example, place metal items away from items that could tear or rip in transport. If you do not have enough possessions to fill the entire truck, secure the back with straps to prevents shifting and damaged. Most items are damaged when they fall or slide in the truck.